SHIPPING & RETURNS

Shipping Policy

At the moment we only ship domestically and offer free shipping when you spend $150. If you are overseas and absolutley love something please email us and we'll make it happen. All orders under $150 will be a small shipping fee of $3.99.

Return & Exchange

We get it, sometimes things just don't fit the way you thought it would, so we give all customers a window of 10 days to return or exchange any clothing. Earrings and purses, however, are non-refundable.

 

Before returning please ensure you’ve read and understood our Returns & Exchange policy

(down below), if any item/s when returned don’t meet our policy it will be returned back to the customer and charged a returned shipping fee.

 

Please email contact@bilanchone.com to receive authorization of your return. Please include the following details in your email:

 

1. Order number

2. What you’re returning

3. Reason for return

4. If you would like a refund or store credit. 

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Once approved you will be provided with a return address to send your item/s back.

Please include the original invoice and packaging so we can identify your order.

Return & Exchange Policy

  • Bilanchone LLC reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way or have any form of perfumes or scents on the fabric, and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.

  • The cost of return shipping is at the customer’s expense.

  • You must contact us within 5 days of receiving your purchase together with original invoice and packaging.

  • Returned items must be received by Bilanchone LLC within 10 business days of our authorization email. Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.

  • We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe.

  • Full priced items can be returned for a refund or store-credit.

  • Sale items or items purchased during a promotional event cannot be returned or refunded as they are final sale.

  • Purses and Earrings are non-refundable.

  • Store-credit notes are valid for 6 months from the date of issue. 

  • Bilanchone LLC is not liable for the loss of garments being returned. We encourage you to return your item/s via registered or traceable postal services and taking note of your tracking number.

  • Returned items must be sent by a prepaid method of shipping.

 

 

 Processing Your Return

 

We begin to process refunds as soon as the item/s have been received. Please allow up to 5 business days for returns to be processed. You will receive an email notification of the status of your refund once finalized. Refunds can take several business days to reflect on your credit card statement. This varies depending on your payment provider.

 

 

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